XYSHIMAAI STUDY PLATFORMXYSHIMA Pro is an automatically renewing subscription until you cancel renewal. Cancellation and refund requests are separate: cancelling stops future renewal charges, while a refund concerns a payment that has already been made.
You can cancel XYSHIMA Pro renewal from the Plan & AI page. Cancellation stops future automatic renewal charges. Unless a refund is separately completed or a withdrawal right is exercised, your paid Pro access normally continues until the end of the current paid period.
XYSHIMA provides a 14-day withdrawal/refund route for the first paid Pro subscription. During that window, the Plan & AI page verifies the first payment directly against PayPal. If the payment is eligible, the user can confirm the refund and XYSHIMA automatically cancels future renewal, sends a full refund request to PayPal for the original payment, and ends Pro access.
Use the dedicated Exercise 14-day withdrawal right or Request refund control while the window is open. Eligibility is checked again on the server immediately before any money is refunded. A confirmation file is created after the refund request is accepted by PayPal.
The app explains why the payment is not automatically eligible and links to this policy and the Terms of Service. You may still contact support@xyshima.com where a billing error, defective service or mandatory legal right may apply.
Automatic renewal does not create a new voluntary 14-day XYSHIMA refund window. Instead, XYSHIMA provides the following courtesy policy in addition to any rights you may have under applicable law.
from the renewal charge
from the renewal charge
For the automatic courtesy system, substantial post-renewal AI use is defined as more than 5% of the included monthly AI allowance used after the renewal payment. At or below that threshold, and while the applicable 24-hour or 48-hour window remains open, a confirmed accidental renewal is automatically refundable. Above that threshold, the courtesy refund is not automatically available. This automated threshold does not restrict mandatory rights that may apply for billing errors, defective service or other legally protected circumstances.
XYSHIMA identifies the relevant completed PayPal subscription transaction, cancels future recurring billing, submits the refund to PayPal, records the refund ID and status, and ends the refunded Pro entitlement. PayPal returns the funds to the original payment method according to its processing rules.
No automatic monetary refund is submitted. The website explains the failed condition and provides links to the Terms, this policy and billing support. A failed automatic check does not waive non-excludable consumer rights.
Unused Extra AI may be eligible for a refund within 14 days of purchase where applicable. Extra AI is not currently included in the automatic subscription-refund endpoint; contact support for an Extra AI refund. AI capacity that has already been materially consumed is normally non-refundable, except where applicable law requires otherwise or the purchase/service was defective.
If you were charged incorrectly, charged after a confirmed cancellation, or the service was materially unavailable or defective, contact us even if the automatic courtesy windows above have passed. We will investigate the payment and apply any remedy required by law or appropriate to the circumstances.
The 14-day initial route and the 24-hour monthly / 48-hour annual accidental-renewal windows are XYSHIMA customer-service terms. They do not replace, reduce or override mandatory rights that may apply because of your country, payment method, defective service, misleading information, or other circumstances. Where mandatory law gives you greater rights, those rights prevail.
Effective date: 23 August 2026.